TAIPEI, Taiwan — The Consumer Protection Committee (CPC), Executive Yuan, has negotiated with Apple to offer replacement for some older iPhone 5 smartphones with flawed iPhone 5 Sleep/Wake Button. The firm failed to reveal the number of units shipped with the faulty mechanism but promised its customers a quick fix for the problem.
The California-based company said a “small percentage” of iPhone 5 models manufactured through March of 2013 may have on-off buttons that stop working or work intermittently, in a previous posting on its support website.
iPhone owners with the problem can enter their phone's serial number into Apple's support website(ssl.apple.com/tw/support/iphone5-sleepwakebutton/).
According to CPC, repairs, it reported is likely to take between four and six days. The support web page contains instructions for iPhone 5 owners, along with a way to check serial numbers to determine if smartphones qualify for free repair.
